At Shelved Stories, we take great care to ensure every piece you select arrives safely and beautifully—ready to become part of your home’s story. While we do not accept returns for reasons of preference or change of mind, we are committed to resolving any genuine concerns with damaged or incorrect deliveries.
General Terms
All sales are final. Orders once placed cannot be cancelled.
No Preference Returns: Products cannot be returned or exchanged due to dislike or change of mind.
Review Before Buying: We request you to review all product descriptions, dimensions, materials, and finishes carefully before placing your order to ensure it aligns with your expectations.
Quality Assurance: Shelved Stories ensures quality checks, secure packaging, and dispatch transparency for every item.
Eligibility for Return / Replacement
Your purchase is eligible for return or replacement only under the following conditions:
Incorrect Product: You received a product that does not match your order.
Damaged Product: The product is damaged upon delivery.
How to Report an Issue
If you find an issue with your order, you must follow these steps:
Timeline: You must notify us within 24 hours of delivery.
Mandatory Proof: You must record an unboxing video and share clear photos of the issue.
Send Visuals To:
Email: support@shelvedstories.com
WhatsApp: +91 84549 93310
Upon Verification:
A replacement will be initiated.
If the item is unavailable, we will issue a store credit of the same value.
Note: Refunds are issued only for verified damaged products, and not in any other scenario.
Conditions for Return / Exchange
If your product qualifies as damaged, defective, or incorrect:
Unused Condition: The product must be unused and returned in its original packaging, along with all labels, tags, barcodes, and the invoice.
Secure Packing: Items must be packed securely to prevent transit damage.
Quality Check: Once the product reaches us, it will undergo a quality check to validate the claim.
If the claim is found invalid or the product fails verification, return shipping costs will be borne by the customer.
Timeline:
Replacement: Dispatched within 2–3 business days (subject to availability).
Store Credit: If unavailable, a store credit valid for 30 days will be issued.
Return Shipping Costs
Company Liability: If the return is due to damage or an incorrect product, Shelved Stories will cover the shipping cost.
Customer Liability: If the complaint is found invalid, return shipping costs will be borne by the customer.
Refunds
Refunds are issued only for verified damaged products when a replacement is unavailable.
Processing: Once approved, refunds are processed within 5–7 business days.
Reflection: The amount will reflect in your bank account or credit card statement as per your provider’s timeline.
